From within this section you can restore Exchange mailboxes. If you are an administrator then you will see all mailboxes within the organisation, otherwise you will only see your own mailbox here. 


To enable end users to see and restore their own files see End User Recovery.




Once you have navigated to the item you wish to restore you have two sets of restore options:


Restore folder - To restore a folder and its sub folder simply select the folder, and then click on the Folder Restore menu item. 


You will then have the following choices: 

               

               Restore to original location - This option will return the folder back to the Exchange server that it came from.


               Restore to local PST - This item will create a .PST file, that will be downloaded in your browser. Note you will need to open this .PST files in an Outlook client to read it.



Restore Items - To restore items  simply select them by checking the box next to each item you want to restore, and then Select the Restore Items menu option. (Search  can be used to narrow down the list)


               You will then have the following choices: 

 

               Restore to original location - This option will return the items back to the Exchange server that they came from.


       Restore to local PST - This item will create a .PST file, that will be downloaded in your browser. Note you will need to open this .PST files in an Outlook client to read it.


       Restore to local ZIP - This option will create a Zip file containing a message file (.msg) for you to read. The zip file will be downloaded in your browser.


       Mail to Owner - This option will send the items as a mail attachment to the owner.


       Mail to Someone - This option will allow you to send the items to an email address of your choice


Some larger items might take a short time to download. If your browser is busy, then the file(s) are downloading. Downloaded items will appear at the bottom of the browser or in your 'Downloads' folder. Note that downloading child folders individually on larger recoveries will give a better performance. 


NOTE:


Lists are cached to speed response times, and reduce re-queries on Microsoft 365, if you do not see what you expect you can refresh this. See List Caching (Beta)

If you have any problems with your restore please contact our support team for help. See Getting help